BriopediaA support library with its source attached.

A versioned knowledge library paired with retrieval and conversational search for product support teams.

Prior Brio team product experience. Not a Teregon client engagement.

Illustrative three-dimensional book opening into connected support knowledge — ILLUSTRATIVE KNOWLEDGE-SYSTEM VISUAL

THE WORK / SUPPORT KNOWLEDGE

02 / 06

A useful answer starts
with maintained material.

BRAND ILLUSTRATION · NOT A PRODUCT SCREENSHOT

Support material changes over time. Agents need to find the relevant guidance and know which source supports an answer.

Briopedia paired an editable, git-backed wiki with semantic retrieval and an LLM chat layer, so source material could be maintained separately from the answer interface.

No authenticated Briopedia interface is reproduced in this presentation.

THE KNOWLEDGE PATH / FROM EDIT TO ANSWER

03 / 06

Keep the source.
Find the passage.

The library, retrieval layer, and chat interface each have a clear job.

01EDITMaintainProduct knowledge in a git-backed wiki
02TRACKVersionReview changes and preserve history
03SEARCHRetrieveFAISS search finds relevant passages
04DRAFTRespondA local or cloud LLM uses retrieved context
05CITEReferenceReturn the answer with its source material

Illustrative workflow; the cards above are not captures of the signed-in application.

ILLUSTRATIVE INTERFACE / SOURCE-GROUNDED ANSWER

04 / 06

A clear path from question
back to the source.

Briopedia SUPPORT LIBRARY

KNOWLEDGE

Water dispenser guideFilter replacementTemperature issueService policy

VERSION HISTORY
Product guide · updated

SUPPORT SEARCH ILLUSTRATIVE UI

How do I prepare this unit for filter replacement?

Answer draft

Use the approved product guide to identify the unit’s filter procedure. Confirm the model before sharing steps.

WIKI SOURCEWater dispenser guide / Filter replacementRetrieved passage · review source before replying

Ask a product question…

Illustrative interface only. Text is generic and is not product guidance or a live Briopedia capture.

TECHNICAL SHAPE / PACKAGED FOR A TEAM

05 / 06

A replaceable model layer.
A retained knowledge base.

Next.js
SUPPORT INTERFACE→FastAPI
APPLICATION API→FAISS
RETRIEVAL INDEX

SourceGit-backed wiki with editable content and reviewable history.

ModelLocal or cloud LLM connection, kept replaceable.

DeploymentInterface, API, and model connection packaged with Docker Compose.

Architecture follows the published case-study description. No performance, revenue, or customer-impact figures are asserted.

TEREGON LABS / APPLIED AI + SOFTWARE

06 / 06

Search should lead
back to the source.

The system’s durable part is the maintained knowledge. Retrieval and language models help people reach it; citations and editable history keep the answer connected to its source.

Maintain the knowledgeRetrieve before draftingShow the sourceKeep the model replaceable

Read the Briopedia case page ↗Explore Teregon Labs ↗

BriopediaA support library with its source attached.

A useful answer startswith maintained material.

Keep the source.Find the passage.

A clear path from questionback to the source.

A replaceable model layer.A retained knowledge base.

Search should leadback to the source.

A useful answer starts
with maintained material.

Keep the source.
Find the passage.

A clear path from question
back to the source.

A replaceable model layer.
A retained knowledge base.

Search should lead
back to the source.